At Gemstique, we respect your privacy and are committed to handling your personal information with care and responsibility. This Privacy Policy explains how Gemstique (“Gemstique”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit our Website or purchase our products.
By accessing or using gemstique.com (the “Website”), you agree to the practices described in this Privacy Policy.
About Gemstique
Gemstique offers natural gemstones and related products to customers worldwide. All sales made through this Website are conducted by Gemstique, a licensed business under the Precious Stones and Precious Metals (PSPM) regulations.
Business Details:
- Business Name: Gemstique
- Registered In: Singapore
- Website: gemstique.com
- Contact Email: [email protected]
Information We Collect
Information You Provide Directly
When you place an order, create an account, contact us, or subscribe to communications, you may provide personal information including:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment-related information (processed securely by third-party payment providers)
- Order details and correspondence
Additional Information for Compliance Purposes
In certain circumstances (including high-value, complex, or unusual transactions) we may request additional information to comply with applicable Singapore laws and regulatory obligations. This may include, but is not limited to:
- Government-issued identification documents
- Proof of residential address
- Information relating to source of funds or source of wealth
- Any other documentation reasonably required to verify identity or assess transaction legitimacy
Such information is collected strictly for legal, regulatory, and compliance purposes, including anti-money laundering and counter-terrorism financing requirements, and is handled in accordance with Singapore’s Personal Data Protection Act (PDPA).
Automatically Collected Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Referring website or source
This information helps us maintain and improve website performance and user experience.
How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Communicate about orders, inquiries, or support requests
- Conduct compliance, fraud prevention, and risk checks
- Improve our website, products, and customer experience
- Comply with legal, regulatory, and tax obligations
We do not sell or rent your personal information to third parties.
Payment Information
All payments are processed through secure third-party payment providers.
Gemstique does not store or have direct access to full credit or debit card details. Payment providers manage your information in accordance with their own privacy and security policies
Sharing of Information
We share your information only when necessary, including with:
- Shipping and logistics providers
- Payment processors
- Legal, regulatory, or compliance authorities where required by law
- IT service and analytics providers supporting our operations
All third parties are required to handle information responsibly and only for legitimate business purposes.
International Data & Shipping
As an international gemstone business:
- Orders may be shipped from Singapore or Sri Lanka, depending on availability and logistics
- Personal information may be transferred or processed across jurisdictions solely for order fulfilment, shipping, compliance, or operational purposes
We take reasonable steps to ensure such transfers comply with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Maintain business, tax, and accounting records
- Comply with legal and regulatory requirements
When information is no longer required, it is securely deleted or anonymized.
Cookies & Tracking Technologies
Gemstique.com may use cookies or similar technologies to:
- Enable website functionality
- Analyze website traffic
- Improve user experience
You may manage or disable cookies through your browser settings, though some features may not function properly as a result.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for certain data uses
Requests may be submitted using the contact details below.
Security of Your Information
We implement reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, alteration, or disclosure.
However, no online system can guarantee absolute security.
Third-Party Links
Our Website may contain links to third-party websites. Gemstique is not responsible for the privacy practices or content of those sites, and we encourage you to review their policies independently.
Children’s Privacy
Gemstique.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated policy.
Contact Us
For questions or requests relating to this Privacy Policy or your personal information, please contact:
Email: [email protected]
Effective as of: 9 February 2026